Refund policy

Friday Blooms by Steph goes to great lengths to source the very best flowers and products for all of our orders.

Fresh flowers are perishable and their life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

The availability of fresh flowers is dependent on seasonality and market availability and as a result, not all goods produced are exactly as pictured on our website. By placing your order, you are accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods. We unfortunately do not offer refunds.

You can generally expect your flowers to last 3-7 days provided they are cared for correctly.

Please follow these steps to help your flowers last as long as possible:

1. Stems should be cut on an angle as soon as you receive the flowers and placed into a vase full of fresh water.

2. Ensure the vase that is used is clean and filled full with fresh water. Always keep an eye on the water levels and change the water completely every two days.

3. Keep the flowers out of direct sunlight.

4. Keep the flowers away from drafts and air-conditioning.

If you are not entirely happy with our service, quality of florals or gifts received, please notify us at hello@fridayblooms.com.au within 24 hours of delivery and provide a photo, and we will happily discuss replacement or store credit.